Privacy policy

Information you give us

• Business details: name, category, description, opening hours, location and social media links.
• Contact details: your name, phone, WhatsApp number, email, and the decision-maker if different.
• Your business location: the address and the map pin you place.
• Website preferences: pages, features, design choices, budget range, deadline and any notes you write.
• Files you upload, such as your logo, photos and documents.

Information collected when you submit

• The date and time of your request and the form language.
• Your browser type, and how long the form took to complete (to recognise automated spam).
• A one-way code derived from your IP address, used only to limit spam and abuse. We do not store your IP address itself.
• Your confirmation that the information is accurate and your agreement to be contacted, with the time you gave it.

How we use it

• To review your request, plan your website and prepare a quote.
• To contact you about your request by phone, WhatsApp or email.
• To build your website if you decide to go ahead.
• To protect the form against spam and abuse.

We do not sell your information, and we do not use it for automated decisions about you.

Your uploaded files

Files are stored in private storage. They have no public link and can only be opened by TargetWise after signing in to our protected admin area. Each file is checked for type and size, and is used only for your request and project.

Where your information is stored and who helps us

• Vercel hosts this website and stores uploaded files privately.
• MongoDB Atlas stores your request in a database located in Frankfurt, Germany.
• OpenStreetMap provides the map and place search. Your browser connects to OpenStreetMap directly, so it receives your IP address and what you type in the map search.
• Resend sends TargetWise an internal email alert with your request number, business name, website type and city.
• If you choose to message us on WhatsApp, your message goes through WhatsApp and Meta's own terms apply.

These providers may process information outside Lebanon. They act on our behalf and may not use your information for their own purposes.

Cookies, browser storage and tracking

• We do not use advertising or analytics trackers, and no tracking cookies.
• One cookie remembers your language choice for one year.
• Your unfinished answers are saved in your browser on this device, so you can continue later. They are not sent to us until you submit, and they are cleared after you submit or when you choose “Start over”.
• After you submit, your request number is kept in the open browser tab so it can be shown to you.

If we add analytics or advertising tools, we will update this policy first and ask for your consent where required.

How long we keep your information

• If we work together, we keep your information for the project and afterwards for as long as we need it for support, maintenance and our accounting records.
• If your request does not become a project, we delete it within 24 months of our last contact, and your uploaded files within 12 months.
• Files uploaded in a form that was never submitted are deleted within 30 days.
• You can ask us to delete your information earlier at any time.

Your choices

You can ask us what information we hold about you, ask us to correct it or delete it, or ask us to stop contacting you. We may need to confirm it is you before acting on a request, and we reply within 30 days.

Security

The website uses an encrypted connection (HTTPS). Files are kept in private storage, access to requests is limited to TargetWise through a protected sign-in, and your IP address is never stored in readable form. No system is perfectly secure; if a problem affects your information, we will act quickly and inform you where required.

Children

This form is for businesses and is not intended for anyone under 18.

Changes to this policy

When we change this policy, we update the date at the top of this page.